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Frequently Asked Questions

How long will the shipping of my order take?
At the moment, delivery times vary per article. You can find specific information on the “Shipping” page.

Are the watches made of real wood?
Yes, they are. The different kinds of wood used are indicated on the product pages of the different watches.

What are the shipping rates?
This depends on the article and your cart value. We offer free shipping over 49$.

Are the watches waterproof?
No, the watches are not completely waterproof. However, they are splash proof, so some light rain will not hurt your watch. Do not wear your watches in the shower or when going for a swim.

Will the watch fit me?
Yes! The size of your watch can be adjusted by removing some links from the strap. This is easily done by a jeweller, a watchmaker, or yourself. Your watch can always fit you perfectly!

Will my watch look exactly like the pictures?
As all of our watches are made of natural wood, each watch has its own unique pattern and will therefore differ slightly from the pictures.

Maintenance
You can keep the watch vital by giving it some occasional attention. Make a mixture of olive oil with lemon in equal proportions. Use a cotton bud to apply the mixture to the wood and allow it to dry.

Complaints
If you are experiencing any problems with your watch, you can contact our customer service by emailing info@teaktimes.com
Our customer contact division will then review your question or complaint, and try to resolve the problem as soon as possible. We will usually answer you within one day.

Price
All prices quoted are VAT included.

Payment Methods
Credit card (Visa, MasterCard and Maestro)
You can enter your credit card information through our secure SSL connection and we will make sure your payment is processed safely.P

Paypal
You can also pay via PayPal. The money will then be debited from your PayPal account, and you can pay safely within the vicinity of PayPal.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

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